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【案例】亚马逊申诉-刷单操纵评论小黑屋


文章来源于321电商学院公众号



今天小编给大家讲讲关于亚马逊申述中遇到的一系列的问题:

有些朋友因为有了好的模板就不怕申诉了。 其实非常不是的,这种每一个细小情况只要你没提起 亚马逊就会觉得你在骗他。


虽然有时候情况问题不是很大,但是你欺骗了亚马逊,自然而然就会把你关进小黑屋。


举一个案例:

卖家自己申诉发过去后(没有思考被封的具体原因):

We received your submission but you do not have enough information to reactivate your account at this time. Our review of your account found that you have corresponded with buyers to manipulate Amazon customer reviews. Sellers are not allowed to manipulate ratings, feedback, or customer reviews. Sellers may not offer compensation for reviews. Our policies prohibit requests that ask for only positive reviews or to remove negative reviews. Learn more about this policy in Seller Central Help .

To reactivate your account, please send the following:
— A detailed description of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies.
— Contact information (name, email address, website, etc.) for any third parties you engaged to obtain prohibited reviews or manipulate reviews.
— Identifying information for any customer accounts you or a third party used to post prohibited reviews.
— List of any prohibited reviews remaining on the Amazon site.
— A plan that explains how you will prevent product review manipulation in the future.

How do I send this information?
Submit this information by replying to this email with the requested details.

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original notification, your account will remain deactivated.

We’re here to help
If you have questions about this policy or your account, please search for “Prohibited seller activities and actions” in Seller Central Help (https://sellercentral.amazon.com/gp/help/200386250).

Thank you,

然后几分钟后会紧接着第二封:

We reviewed your plan of action and determined that you may be able to sell on Amazon.com

no earlier than “”. We may continue to review your account during this time and reserve the right to take additional actions, if necessary.

Please follow the steps described in your plan of action to prevent future customer review issues.

Thank you, -Amazon

这就比较尴尬的是 要观察你了 ,所以你的账号恢复时间被亚马逊故意隐藏掉了 。

这就是小黑屋。

正常的操纵评论的账户正常恢复是是告诉你 多少天会回来的 ,你只需要等。

接下来我会分享不同的申诉案例

有遇到申诉问题也关注公众号321电商学院私信回复“亚马逊申述”或在线咨询客服

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